Terms & Conditions

Last updated: September 2026

Welcome to PrintHappy (“PrintHappy,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of printhappy.co and any orders placed through our website.

By accessing our website or placing an order, you agree to these Terms. If you do not agree with them, please do not use our website.

1. Business Information

PrintHappy is operated by:

JDG Kobernyk Oleksandra
NIP: 5833484007
Przemyska 31/26
80-180 Gdańsk
Poland

Email: support@printhappy.co

2. Eligibility and Website Use

By using our website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

You agree to use PrintHappy only for lawful purposes and in accordance with these Terms.

3. Our Products

PrintHappy specializes in personalized canvas portraits and related custom-printed artwork.

Every product is created according to the photos, text, options, sizes, and other personalization details submitted by the customer. Our products are therefore made to individual specifications and are not standard, ready-made items.

We make reasonable efforts to display product images, colors, dimensions, and descriptions accurately. However, the finished product may vary slightly from its on-screen appearance because of:

Screen and device color settings.
Image quality and resolution.
Canvas texture and printing materials.
Cropping or resizing required for the selected format.
Normal variations in printing and production.

Minor variations that do not affect the product’s overall quality or conformity with the order are not considered defects.

All products and materials are subject to availability. We may modify or discontinue products without prior notice, provided this does not affect orders we have already accepted.

4. Customer-Provided Photos and Content

You are responsible for reviewing all photos, text, names, dates, design selections, and other personalization details before submitting your order.

You confirm that:

You own the content you upload or have permission to use it.
Our use of that content to fulfill your order will not infringe another person’s copyright, trademark, privacy, publicity, or other rights.
You have obtained any necessary permission from people identifiable in the submitted photos.
The content is lawful and does not contain anything abusive, hateful, threatening, defamatory, obscene, discriminatory, or otherwise prohibited by law.

You retain ownership of the content you submit. By submitting it, you grant PrintHappy a limited, non-exclusive right to use, reproduce, edit, crop, format, and print that content solely as necessary to process and fulfill your order and provide customer support.

We will not use a customer’s personalized portrait for advertising or promotional purposes without separate permission.

We may refuse or cancel an order containing content that we reasonably believe is unlawful, harmful, infringing, or contrary to these Terms. If we cancel an order for this reason before production, any payment received for the cancelled item will be refunded.

5. Image Quality and Personalization

The quality of the finished portrait depends partly on the quality of the photo supplied by the customer.

Customers should submit clear, well-lit, sufficiently high-resolution images. Blurry, dark, heavily compressed, cropped, or low-resolution photos may produce lower-quality results.

We are not responsible for imperfections already present in a customer-provided image or for personalization errors resulting from inaccurate information submitted by the customer.

Where reasonably necessary to create the selected product, we may crop, resize, reposition, or otherwise format the submitted image.

6. Pricing and Taxes

Prices are displayed in the currency selected or shown on the website.

Applicable taxes, including VAT where required, will be displayed during checkout.

Delivery costs and any other applicable charges will be shown before the order is submitted.

We may change our prices at any time, but changes will not affect orders already accepted.

If an obvious pricing, product, or technical error occurs, we may cancel the affected order. If payment has already been collected, we will issue a full refund for the cancelled order.

7. Orders and Order Acceptance

Submitting an order constitutes an offer to purchase a custom product in accordance with these Terms.

An automated order confirmation acknowledges that we received your order but does not necessarily mean that we have accepted it. An order is accepted when we begin processing or producing it, or when we dispatch it.

We may refuse or cancel an order for reasons including:

Product or material unavailability.
Pricing or technical errors.
Payment authorization failure.
Suspected fraud or misuse.
Unlawful or infringing customer content.
Violation of these Terms.
Inability to produce the requested personalization.

If we cancel an order after receiving payment, we will refund the amount paid for the cancelled product.

8. Payment

Payments are processed by third-party payment providers using their secure systems.

We do not store complete payment card details.

By placing an order, you confirm that you are authorized to use the chosen payment method and that the billing information supplied is accurate.

9. Order Changes and Cancellations

Because production may begin shortly after an order is placed, requested changes or cancellations are not guaranteed.

If you need to change or cancel an order, contact support@printhappy.co as soon as possible and include your order number.

We may agree to a cancellation if production has not begun. Once an order has entered production, it generally cannot be changed or cancelled because it is being made to the customer’s specifications.

Any cancellation we accept outside a statutory right is discretionary.

10. Shipping and Delivery

Estimated production and delivery times are provided on our Shipping Policy page and during checkout where applicable.

Delivery dates are estimates unless we expressly agree to a guaranteed date. Delays may occur because of circumstances outside our reasonable control, including:

Courier disruptions.
Customs procedures.
Public holidays.
Severe weather.
Incorrect or incomplete delivery information.
Other unforeseen events.

Customers are responsible for providing a complete and accurate delivery address. Additional costs caused by an incorrect address or an unclaimed shipment may be charged to the customer where permitted by law.

When tracking is available, we will send shipping confirmation and tracking details. Tracking information may take time to update after dispatch.

Nothing in this section limits any mandatory rights relating to delivery or our responsibility for the shipment under applicable consumer law.

11. Personalized Products and Withdrawal Rights

Each PrintHappy canvas portrait is produced according to the customer’s individual specifications and is intended to meet personalized needs.

For that reason, the statutory 14-day right to withdraw from a distance contract generally does not apply to these personalized products where the applicable legal exception applies.

We therefore do not accept returns, exchanges, or refund requests because of:

A change of mind.
An incorrectly selected size, format, or option.
Customer-provided spelling or personalization errors.
Unsuitable or low-quality customer-provided photos.
Minor color differences caused by screen settings or printing materials.
Other reasons unrelated to the product’s conformity with the contract.

This exclusion does not apply when a product is damaged, defective, incorrect, or otherwise not in conformity with the contract. It also does not limit any mandatory rights available under applicable law.

12. Damaged, Incorrect, or Non-Conforming Products

If your product arrives damaged, differs from your confirmed order, or is otherwise not in conformity with the contract, contact support@printhappy.co as soon as reasonably possible.

To help us assess the issue, please provide:

Your order number.
A description of the problem.
Clear photos of the product.
Photos of the packaging if the product was damaged during delivery.

Reporting visible delivery damage within 14 days helps us investigate the matter with the carrier. However, this requested reporting period does not reduce or replace any longer statutory claim period that applies to non-conforming goods.

Depending on the circumstances and applicable law, available remedies may include:

Repairing the product.
Replacing the product.
Reducing the price.
Refunding some or all of the purchase price.

Repair or replacement will be provided without charge where required by law, including applicable shipping, labor, and material costs.

A price reduction or refund may be available where repair or replacement is impossible, disproportionate, unsuccessful, not completed within a reasonable time, or where another condition giving rise to that remedy applies under consumer law.

Replacement products are subject to material and production availability. If an identical replacement cannot be provided, we will discuss an appropriate alternative or another remedy available under applicable law.

We may ask you to make the affected product available for inspection or return. Where the claim concerns a product that is not in conformity with the contract, we will cover the required return costs in accordance with applicable law.

13. Refund Processing

When a refund is due, it will normally be issued to the original payment method unless otherwise agreed or required by law.

We will process approved refunds without undue delay and within any applicable statutory deadline. After a refund is issued, the time required for it to appear in your account may depend on your bank or payment provider.

14. Intellectual Property

Except for customer-provided content, all content available through PrintHappy—including our name, logo, graphics, artwork, templates, product examples, text, photographs, and website design—is owned by or licensed to PrintHappy and is protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, sell, license, or commercially exploit this content without our prior written permission, except where permitted by law.

Purchasing a personalized product does not transfer ownership of PrintHappy’s website content, templates, production methods, or other intellectual property.

15. Acceptable Use

You agree not to:

Violate applicable laws or regulations.
Infringe intellectual-property, privacy, or other rights.
Upload malware, viruses, or harmful code.
Interfere with the website’s operation or security.
Attempt to gain unauthorized access to our systems.
Submit false, deceptive, or misleading information.
Use the website for fraudulent or abusive purposes.
Harass, threaten, abuse, or discriminate against others.

We may restrict or terminate access to the website when we reasonably believe these Terms have been violated.

16. Third-Party Services

Our website may use or link to third-party services, including payment providers, delivery companies, analytics providers, and external websites.

Third parties operate under their own terms and privacy policies. We are not responsible for third-party content or services except to the extent responsibility cannot lawfully be excluded.

17. Website Availability and Disclaimer

We aim to keep the website accurate, secure, and available. However, we do not guarantee that it will always operate without interruption or error.

To the fullest extent permitted by law, the website is provided on an “as is” and “as available” basis.

This section does not exclude obligations relating to products purchased from us or any statutory consumer rights.

18. Limitation of Liability

To the fullest extent permitted by applicable law, PrintHappy will not be liable for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.

We are not responsible for losses caused solely by:

Unlawful or unauthorized customer-provided content.
Inaccurate personalization details submitted by the customer.
Delivery information supplied incorrectly by the customer.
Events beyond our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, intentional misconduct, personal injury caused by negligence, or mandatory consumer rights.

19. Privacy

Our processing of personal data is governed by our Privacy Policy and applicable data-protection law.

Customer photos may contain personal data. We process submitted photos and order information as necessary to provide the requested personalized product, manage the order, and provide customer support, as further explained in our Privacy Policy.

20. Changes to These Terms

We may update these Terms when necessary to reflect changes to our business, website, products, or legal obligations.

The current version will be published on our website with its effective date. Changes will not retroactively alter an order already accepted unless required by law or agreed with the customer.

21. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Poland.

If you are a consumer living in another country, this choice of law does not deprive you of any mandatory consumer protection provided by the law that would otherwise apply to you.

Disputes will be handled by courts with jurisdiction under applicable law. Nothing in these Terms restricts a consumer’s right to bring a claim before a court that has jurisdiction under mandatory consumer-protection rules.

Before beginning formal proceedings, we encourage customers to contact us at support@printhappy.co so we can attempt to resolve the matter.

22. Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.